Technical Support Specialist | SAMSUNG - Mitarbeiter Technical Support (m/w/d)

Job Summary

This role involves serving as the primary point of contact for customers via the service hotline, focusing on the administration, coordination, and approval of service requests for Samsung Electronics. Key daily tasks include creating cost estimates, tracking deployments, and managing the planning, control, and continuous monitoring of service deployments and external service providers. The specialist will also oversee spare parts procurement, coordinate communication with service providers, and handle internal service deployment invoicing, contract management, and documentation control. Candidates should possess a technical background, experience in back-office or service control, and proficiency in MS Office tools (Outlook, Excel, Word). Strong communication skills, an understanding of service quality, and a structured, results-oriented approach are essential for success in this challenging and rewarding position.