IT Technician Customer Care | IT-Techniker Customer Care

Job Summary

This role is for an IT Technician specializing in Customer Care, joining a dedicated seven-person team at ConIT solutions in Dülmen & Stadtlohn, Germany. The successful candidate will be the primary contact for customers, handling IT infrastructure planning, installation, configuration, and ongoing support. Responsibilities include managing customer environments, ensuring smooth operations, and resolving technical issues via phone, ticketing systems, remote access, or on-site visits. The position offers significant opportunities for professional development through participation in existing projects and independent execution of sub-projects. A key aspect of the role is documenting technical knowledge for internal use and customer reference, contributing to a collaborative and knowledge-sharing environment. This is an attractive opportunity for a professional seeking to apply their technical expertise in a dynamic IT consulting and systems house, contributing to tailored solutions for clients across Europe.