IT Support Specialist - Logistics | Fachinformatiker IT-Support Logistik (m/w/d) bis 5.400 Euro/Stunde
Gesellschaft f. Zeitarbeit mbH NL Bernburg
Job Summary
This permanent, full-time role seeks an engaged IT Support Specialist to join the control center team, focusing on 1st and 2nd Level IT Support for critical logistics applications, operating within a shift model. The specialist will be responsible for monitoring system interfaces, particularly SAP-EWM, analyzing warnings and errors, and generating necessary reports and metrics. A key function involves documenting incidents in the ticketing system, analyzing root causes of malfunctions across the entire system environment, and classifying and escalating severe issues to 3rd Level Support or specialized teams. Candidates must possess strong knowledge of end-to-end logistics processes, high IT affinity, and multi-year experience with SAP-EWM or similar Warehouse Management Systems (WMS). The ability to develop and implement immediate workarounds to support the logistics team is crucial, requiring strong analytical capabilities and structured problem-solving skills.
Required Skills
Education
Not specified
Experience
- Multi-year experience with SAP-EWM or comparable Warehouse Management Systems (WMS)
- Professional experience in analyzing root causes and developing solutions within WMS environments
- Experience supporting end-to-end logistics processes
- Experience working within a shift model environment
Languages
Additional
- Must be able to work within a shift model as part of the control center team.