1st Level IT Supporter | 1st Level Supporter (m/w/d)

Job Summary

As a 1st Level IT Supporter, you will be the initial point of contact for all IT-related inquiries, providing essential technical assistance to customers and internal teams. Your daily tasks will involve swiftly addressing IT issues, troubleshooting software and hardware problems, and meticulously documenting all support tickets. You will also be responsible for escalating complex cases to the 2nd Level Support team, ensuring a seamless resolution process. This role demands a proactive, solution-oriented individual with strong communication skills and a friendly demeanor. The position offers a dynamic work environment, opportunities for professional development, and a supportive team culture, making it an attractive entry point into the IT support field.