Cloud Telephony Support Engineer | Support Engineer Cloud Telefonie (m/w/d)

Job Summary

This role seeks a dedicated Cloud Telephony Support Engineer to join an engaged ITK consulting firm specializing in innovative ITK solutions. The primary focus is providing reliable, first-class B2B technical support for the company's cloud telephony product portfolio. Day-to-day responsibilities involve offering technical support and troubleshooting complex issues related to cloud PBX systems via phone, email, ticketing systems, and occasional on-site visits. Key tasks include installation, configuration, maintenance, documentation of support requests, and customer training. The successful candidate must possess a background in IT or Telecommunications, fundamental knowledge of SIP, IP networks, and proven experience in technical customer care, especially within cloud or telecom environments. This position is attractive due to its flexible work arrangements, including home office options, 28 days of vacation, flextime, and support for professional development in a future-proof environment.