Expert for Service Strategy and Process Design | Expertin / Experten (m/w/d) für Servicestrategie und Prozessdesign

Job Summary

The Federal Maritime and Hydrographic Agency (BSH) is seeking an Expert for Service Strategy and Process Design to join its Maritime Data Center (MDZ) in Rostock. The MDZ operates as the central IT and data management service provider, with all processes aligned with ITIL best practices. In this permanent role, you will be responsible for defining new services and service models, and continuously developing the organization's Service Portfolio. Day-to-day tasks include analyzing services for strategic conformity, managing investments, and ensuring consistency between the Service Portfolio and the Service Catalog. A critical component of the job is the development, modeling, and continuous improvement of strategic Service Management processes. Candidates must hold a Master’s degree in relevant fields such as Business Informatics or Process Management, coupled with fluency in German (C1) and intermediate English (B1). This position offers a secure public sector career path with excellent benefits, including flexible working hours and up to 80% remote work options.