IT Support Specialist | Support-Mitarbeiter/in (m/w/d) I 048/25

Job Summary

This role involves taking central responsibility for IT support within the University Computing Center, serving approximately 12,000 students, 300 professors, and 1,150 staff/external lecturers. The specialist will primarily handle, evaluate, process, and escalate support inquiries, ensuring professional error management and continuous self-improvement. Key responsibilities include managing and developing the central ticket system, maintaining the user database, implementing IT security guidelines, and setting up and managing IT workstations. The position requires a completed vocational training as an IT Specialist or equivalent experience, coupled with strong communication skills and a structured, quality-conscious approach to work. This is a full-time, permanent position offering a stable environment in the heart of Berlin, promoting work-life balance through flexible hours and mobile working options.