IT Support Specialist (System Integration) | Fachinformatiker/In / Kundensupport / IT-Support

Job Summary

This role is ideal for an engaged IT Specialist (System Integration) or a qualified career changer looking to join a modern, future-oriented full-service advertising agency. The core responsibility involves providing first-class technical support to small and medium-sized enterprise customers, primarily resolving technical issues via phone and online channels, often utilizing remote maintenance software. Key daily tasks include analyzing and troubleshooting problems related to email accounts and related services, as well as managing and registering domains. Candidates must possess strong technical problem-solving skills and a relevant vocational qualification. The position offers independent and varied work within a friendly team environment characterized by flat hierarchies, personalized development opportunities, core working hours (no mandatory overtime), and flexible vacation planning.