Process and Requirements Manager Enterprise Service Management | Prozess- und Anforderungsmanager (m/w/d) Enterprise Service Management

Job Summary

Join a dynamic internal team in Gummersbach, Germany, as a Process and Requirements Manager, focusing on Enterprise Service Management. This role involves standardizing, automating, and enhancing business processes across IT, HR, Finance & Administration, and Marketing within the FERCHAU group. You will analyze existing processes, identify improvement potentials, and collaborate closely with departments and internal ServiceNow developers, guiding the development process from requirements to acceptance. The position requires moderating workshops, preparing analyses and decision templates for management, and advising on project steering. This is an excellent opportunity for professionals looking to elevate their skills in an innovative environment, contribute to strategic tasks, and drive process optimization and project success within a supportive and flexible work culture.