Onsite IT Technician | Onsite IT Techniker (m/w/d)

Job Summary

This role involves providing essential onsite and remote IT support in Darmstadt, focusing on administration, incident management, and user training. Day-to-day responsibilities include administering Active Directory, processing incoming incidents via ticketing systems and email, applying first-level and second-level resolution strategies, and performing necessary follow-up actions. A key component of the job is maintaining thorough documentation of all relevant work processes and instructing users on software utilization. Candidates must possess prior experience in a Service Desk environment, competence with ticketing systems and documentation management (including SLAs), and knowledge of current MS Windows and Office programs. This position offers a secure, long-term perspective with attractive compensation and significant development opportunities, starting with an intensive onboarding phase.