IT Systems Integration Specialist | Fachinformatiker Systemintegration (m/w/d)

Job Summary

This full-time role in Cologne supports an international team, focusing heavily on network infrastructure and IT service delivery. The specialist will be responsible for maintaining existing system documentation and ensuring the service level of IT support is consistently met. A key aspect of the job involves actively contributing to the optimization and refinement of IT Service Desk processes. Day-to-day tasks include expertly managing incoming customer and user inquiries from both German and international clients via telephone, email, and ticketing systems. Candidates must possess a completed vocational qualification in the IT field (such as an IT Specialist for System Integration) or a comparable qualification combined with relevant professional experience. Strong expertise in the Cisco environment, covering Routing, Switching, VPN, MPLS, and IPSec, is mandatory. The position offers professional development and a modern, family-friendly work environment.