IT Support Specialist | IT Support (m/w/d)
Herrmann Personaldienste GmbH
Job Summary
This role involves providing essential IT support for a leading European IT service provider, working directly with their end-customer, Michelin. The specialist will be responsible for resolving PC function malfunctions, updating computers and mobile devices, and managing disruption requests via a ticket system. Key daily tasks include receiving, managing, and disposing of hardware deliveries, and occasionally assisting the team with network tasks. The ideal candidate holds a qualification such as an IT Specialist in System Integration or IT System Electronics, coupled with professional experience in hardware/software support for Windows and mobile devices. Proficiency in using ticketing systems like ServiceNow and a foundational understanding of LAN, WLAN, and cabling networks are crucial. This full-time, permanent position offers excellent career prospects, attractive working conditions, and a competitive salary package, making it an appealing opportunity for experienced IT professionals seeking stability and growth.
Required Skills
Education
Completed vocational training as an IT Specialist (System Integration), IT System Electronics Technician, or comparable qualification
Experience
- Professional experience in ticket processing with ServiceNow
- Professional experience in hardware and software support (Windows and mobile devices)
Languages
Additional
- Class B driving license required
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