Operational Provider Manager | Operational Provider Manager (m/w/d)

Job Summary

This role involves taking full responsibility for operational provider management, ensuring high service quality, and driving technological advancement within the organization. The Operational Provider Manager will oversee and monitor the performance of external service providers, actively analyze and optimize their performance metrics, and generate detailed reports and presentations for executive management. Success in this position requires a strong background in IT Service Management, excellent stakeholder collaboration skills, and proficiency in data analysis tools. The ideal candidate holds a degree in Computer Science or Business Informatics and possesses fluent German and English skills, ready to connect people and technologies to achieve the perfect match for clients.