IT Support Specialist | IT Supporter (m/w/d)
FERCHAU GmbH Niederlassung Karlsruhe City
Job Summary
This role is for an ambitious IT Support Specialist ready to be the primary point of contact for employee technical issues and inquiries. Day-to-day responsibilities include setting up and configuring hardware, software, and IT systems, managing installations, maintenance, and troubleshooting for workstations, laptops, printers, and mobile devices. The specialist will handle support requests efficiently via a ticketing system, execute software updates, and actively participate in IT projects and technology rollouts. Key qualifications include a completed IT-related education (e.g., IT Specialist for System Integration) or equivalent, foundational knowledge of Microsoft Windows and Office applications, and experience with network troubleshooting (TCP/IP, WLAN). The ideal candidate is service-oriented, possesses strong communication skills, and works independently and collaboratively to advance technology.
Required Skills
Education
Completed IT-related vocational training (e.g., IT Specialist for System Integration) or comparable qualification
Experience
- Professional experience in IT Support or Helpdesk is advantageous
- Experience in hardware and software troubleshooting
Languages
Additional
- Not specified
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