IT Support Specialist | IT-Support-Mitarbeiter (m/w/d)

Job Summary

As an IT Support Specialist, you will be the primary point of contact for customers, providing solutions for technical inquiries related to software and IT solutions, including installations, updates, and error messages. Your day-to-day will involve analyzing technical issues, guiding customers to solutions, and meticulously documenting all interactions in a ticketing system to ensure traceability and quality. You will also collaborate closely with various departments to efficiently resolve requests, identify recurring problems, and contribute to the team's knowledge base by creating standard responses and articles. This role is ideal for someone who enjoys customer interaction, possesses a keen understanding of people, and is committed to a long-term, impactful position within a stable and supportive environment, actively contributing to team knowledge and onboarding new colleagues.