IT End User Support - User Engagement | IT End User Support (m/w/d) - User Engagement

Job Summary

This role involves providing essential IT end-user support within Siemens Mobility's IT department, focusing on user engagement and the integration of new technologies like Generative AI. The successful candidate will assist end-users with all IT inquiries, manage hardware and software orders, and escalate service desk tickets. A key part of the role is incident management, including analyzing the root causes of issues, and supporting management with IT infrastructure aspects during employee onboarding and offboarding. There's also potential to contribute to project, release management, and process optimization initiatives, making this a diverse and impactful position for a proactive IT professional.