IT Supporter | IT Supporter:in (m/w/d)

Job Summary

This full-time IT Supporter role is a central part of the support team, focusing on delivering excellent customer service and technical assistance. The successful candidate will handle 1st Level support inquiries and tickets, provide user support, and ensure proper escalation to 2nd and 3rd Level support. A key part of the role involves proactive error detection and resolution through system monitoring, with a strong emphasis on Microsoft environments and network infrastructure. The position requires an analytical mindset to diagnose problems, link related issues, and draw conclusions, ensuring structured work and diligent documentation. This is an attractive opportunity for someone who enjoys a collaborative environment and is eager to develop their skills in IT support.