IT Support Specialist | Mitarbeiter Support (m/w/d)

Job Summary

As an IT Support Specialist, you will be the primary point of contact for resolving technical issues, focusing on 2nd level support. Your daily tasks will involve receiving, categorizing, and analyzing incident reports, escalating complex problems to relevant departments, and meticulously monitoring the resolution process while maintaining clear communication with clients and internal teams. A key part of your role will also be implementing corrections, troubleshooting, and maintaining customized client systems. This position is ideal for someone with a background in IT, strong system administration skills in both Linux and Windows environments, and excellent communication abilities. The role offers job security through public sector clients, a supportive work environment with flat hierarchies, and opportunities for professional development.