Support Assistant | Unterstützung im Support (m/w/d)
Pädagog. Landesinstitut RLP Hauptsitz Speyer
Job Summary
This role is for a Support Assistant at the Rhineland-Palatinate Educational Institute, focusing on providing first-level customer support for the RLP Education Portal. The successful candidate will handle customer inquiries via a ticketing system, conduct research, perform documentation tasks, and assist with testing new tools within the portal. They will also support the team in conducting training sessions as needed. This position is ideal for someone with strong communication and teamwork skills, good PC proficiency, and a willingness to learn and adapt. It offers a supportive work environment, opportunities for professional development, and the possibility of mobile working.
Required Skills
Education
Completed vocational training, ideally in a support-related field, or equivalent knowledge and skills.
Experience
- Professional experience in a support role or equivalent knowledge and skills in customer consulting and support
- Experience with research and documentation tasks
- Experience with testing new tools
- Experience supporting training sessions
Languages
Additional
- The position is initially limited until December 31, 2027, with the aim of contract extension. Full-time position, but suitable for part-time work subject to individual review. Located in Koblenz, Germany.