IT Service Technician / 3rd Level Support | IT Servicetechniker / 3rd Level Support (m/w/d)

Job Summary

This role is for an experienced IT Service Technician / 3rd Level Support professional who thrives on solving complex IT challenges and contributing to an innovative team. Day-to-day, you will analyze and resolve intricate customer inquiries escalated from the service desk, perform in-depth troubleshooting, and document solutions to enhance the knowledge base. The position also involves actively participating in the planning and implementation of new technologies, optimizing IT processes, and providing on-call support to ensure continuous customer care. The ideal candidate will possess comprehensive knowledge in Windows Server administration, virtualization, networking, and backup management, coupled with strong communication skills and a customer-focused approach. This is an exciting opportunity to join a dynamic IT system house in Spiesen-Elversberg, contributing expertise and team spirit to a growing organization.