Customer Support Agent (Technical Customer & IT Support) | Customer Support Agent (m/w/d) Technischer Kundensupport & IT-Support

Job Summary

This role involves being the primary contact for 1st and 2nd level technical support for internal users, customers, and suppliers, assisting with proprietary software and integrated third-party systems. Key responsibilities include managing tickets and incidents, user account administration, data maintenance, and supporting various business processes. The position offers an opportunity to work on international projects with major clients, develop deep expertise in new technologies, and contribute to a motivated team. It's ideal for professionals with a commercial or IT background who are customer-focused, technically adept, and eager to contribute to process optimization and system documentation.