IT Support Specialist | IT Support (m/w/d)

Herrmann Personaldienste GmbH

Karlsruhe, Baden, Baden-Württemberg, Deutschland
Published Sep 23, 2025
Full-time
Permanent

Job Summary

This role is for an IT Support Specialist to join one of Europe's leading IT service providers, supporting their end-client, Michelin. The position involves day-to-day tasks such as updating PCs and mobile devices, troubleshooting PC functionalities, and resolving service requests via a ticketing system. Key responsibilities also include managing hardware deliveries (receiving, disposal, administration) and assisting the team leader or Customer Delivery Manager with various IT-related requirements. Candidates should possess a relevant IT qualification, experience with common hardware and software, and basic networking knowledge. This is an attractive opportunity for IT professionals seeking a stable, full-time position with excellent career prospects and a supportive work environment within a large, innovative IT company.

Required Skills

Education

Completed vocational training as an IT Specialist for System Integration, IT Systems Electronics Technician, or comparable qualification

Experience

  • Professional experience in ticket processing using ServiceNow
  • Professional experience in supporting common hardware and software related to Windows and mobile devices
  • Basic knowledge in the network area, such as LAN, WLAN, and cabling

Languages

German (Fluent)English (Basic)

Additional

  • Valid car driver's license