Helpdesk Specialist | Helpdesk-Mitarbeiter (m/w/d)

Job Summary

This role at FERCHAU Rosenheim involves being the primary point of contact for technical IT questions and issues, supporting a prominent company in Traunstein. The specialist will handle installation, configuration, and maintenance of hardware and software, perform diagnostics, and resolve issues both on-site and remotely. Key responsibilities also include documenting support requests in systems like Jira or ServiceNow, training employees on IT systems such as Microsoft Office and SAP, and collaborating with other IT teams. Proactive monitoring of IT infrastructure using tools like Nagios or Zabbix is also part of the role. This position is ideal for individuals looking to start or advance their IT career, offering opportunities for professional development and an engaging work environment.