User Help Desk Specialist | User-Help-Desk-Mitarbeiter (m/w/d)

Job Summary

This role involves connecting people with technology, ensuring the perfect match for clients, and finding the right experts for various challenges. As a User Help Desk Specialist, you will be responsible for receiving, analyzing, and processing user inquiries from the central office and various locations. Key tasks include logging, classifying, and processing incoming incident reports within a ticketing system, managing Microsoft Active Directory, and installing software products on end devices while troubleshooting client issues. The position offers diverse training programs, an unlimited employment contract, company pension scheme, flexible mobile working options, and the ability to work close to your home due to over 130 branches.