1st and 2nd Level IT Support Specialist | Supporter 1st und 2nd Level (m/w/d)

Job Summary

This role involves providing essential technical support to users and system administrators at both server and client levels. The specialist will independently handle tickets within the first and second-level support framework, ensuring timely resolution of technical issues. A key aspect of the role is contributing to the development and maintenance of the helpdesk team's knowledge database, as well as conducting user training sessions. The ideal candidate will have a background in IT system integration and solid experience in software and hardware support. This position offers an opportunity to work on exciting projects, integrate IT systems for clients, and optimize existing solutions, all while focusing on support and security.