Technical Customer Service Representative for Renewable Energy Projects | Technischer Kundenservice Mitarbeiter:in für Erneuerbare Energien Projekte (w/m/d) - Vollzeit - Auch
Bullfinch
Job Summary
This role is for a Technical Customer Service Representative to join the Asset Management team, focusing on providing technical support for photovoltaic and battery storage systems. The successful candidate will primarily handle technical inquiries from homeowners via phone and email, diagnose and resolve technical issues remotely, and coordinate with service partners for complex problems. They will also proactively monitor system performance, track generation data, and support the team with special projects. This position requires a customer-oriented individual with a technical background in electrical engineering or a related field, excellent problem-solving skills, and a keen eye for detail, contributing to the mission of providing clean, affordable, and locally generated energy.
Required Skills
Education
Technical degree in Electrical Engineering, Mechatronics, or a related field, ideally with a focus on renewable energies (e.g., photovoltaics or energy storage technologies), or equivalent qualification with relevant professional experience in the energy sector.
Experience
- Professional experience in a customer-oriented role (e.g., answering emails and phone calls from customers)
- Practical experience in photovoltaics and renewable energies (advantageous)
- Experience with inverter monitoring platforms (advantageous)
Languages
Additional
- Not specified