Level 2/3 Application Support Engineer | ingénieur support technique de niveau 2/3

Job Summary

This exciting opportunity in Geneva seeks a Level 2/3 Technical Support Engineer to join a dynamic IT department. Your core mission will be to manage complex internal applications, focusing heavily on analysis, diagnosis, and the resolution of intricate technical incidents. A crucial aspect of this role involves diving into the code (Java, C#, Python) to pinpoint root causes, propose effective corrective actions, and collaborate seamlessly with development teams to push fixes into production. Beyond technical resolution, you are expected to provide high-quality customer follow-up, ensuring strict adherence to SLAs and detailed reporting. The position also offers the chance to actively shape the future of IT operations by participating in the implementation of modern DevOps practices, including CI/CD pipelines, observability tools, and automation initiatives. Candidates must possess a Bachelor's degree in IT and proven experience with development stacks, databases, and API management.