2nd Level IT Support Specialist | 2nd Level Support Mitarbeiter (m/w/d) in Dresden
DIS AG Personaldienstleistungen
Job Summary
This role is for a 2nd Level IT Support Specialist in Dresden, working for a global IT service provider. The specialist will be responsible for the installation and configuration of IT equipment like PCs, laptops, and printers, as well as regular checks of IT infrastructure in offices and conference rooms. Key tasks include hardware rollout, inventory management, and providing 2nd level support for standard and proprietary software/hardware issues. The ideal candidate will handle support requests via a ticketing system, escalating to 3rd level support when necessary. This position offers a stable, full-time, and permanent contract with attractive benefits, making it suitable for IT professionals seeking long-term career growth.
Required Skills
Education
Completed IT training or relevant IT experience
Experience
- Professional experience in IT or as a career changer with IT experience
- Foundational knowledge in Windows 10, network, and Office applications
- Experience with Mobile Device Management support
- Experience with a ticketing system (desirable)
Languages
Additional
- Class B driving license required
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