IT Service Desk Specialist | IT Servicedesk (m/w/d)

Job Summary

This role involves providing essential user support for IT-related issues and problems. The specialist will be responsible for identifying and verifying errors, resolving them via remote access to client computers, and managing inquiries through a ticketing system by prioritizing and classifying requests. A key part of the job is also documenting and maintaining data within a knowledge base. The ideal candidate will have a completed education in IT, solid experience in user support and service request management, and strong knowledge of common hardware and software, especially within the Microsoft environment. This position offers an attractive compensation package, regulated working hours, holiday and Christmas bonuses, and up to 30 days of annual leave, along with excellent opportunities for professional and personal development within a leading IT service provider in Germany.