1st Level Support Service Desk Specialist | 1st Level Support Service Desk (m/w/d)

Job Summary

This role is for a dedicated 1st Level Support Service Desk Specialist who will be the first point of contact for users experiencing technical issues. You will be responsible for receiving and logging incidents and service requests in a ticketing system, performing initial analysis, and documenting actions taken. A key part of the role involves classifying disruptions and coordinating the escalation of unresolved issues to higher-level support teams. Excellent communication skills are essential as you will be guiding users through the troubleshooting process. This position offers an opportunity for continuous professional development within a dynamic, cross-industry environment, making it ideal for someone looking to advance their career in IT support.