Senior IT Service Technician | Senior IT-Service Techniker (m/w/d)
FERCHAU GmbH Niederlassung Potsdam
Job Summary
As a Senior IT Service Technician, you will be instrumental in operating and maintaining standard software and its underlying IT/telecommunications infrastructure. Your daily tasks will involve independently analyzing and resolving IT/telecommunications disruptions, performing hardware and software maintenance and updates, and managing the installation and commissioning of client hardware and software. You will also contribute to IT/telecommunications infrastructure migration projects, optimize processes, and ensure meticulous technical documentation. This role offers the opportunity to work with cutting-edge technologies, enhance digitalization, and contribute to significant projects for leading IT solution providers, all while benefiting from a stable, modern work environment with opportunities for professional growth and work-life balance.
Required Skills
Education
Certified IT Specialist (Fachinformatiker) or equivalent experience. Ideally certified in IT Service Management.
Experience
- Professional experience in a technical service environment or several years of professional experience in the IT field
- Practical experience in planning/designing and providing services related to telecommunications (VOIP)
- In-depth knowledge of MS-Office and ITSM ticketing systems
- Good knowledge of CCNP - Network Professional Routing/Switching with Cisco solutions
- Knowledge of current network models (LAN switches, data center switches, firewall, WLAN)
Languages
Additional
- Not specified
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