Senior IT Service Technician | Senior IT-Service Techniker (m/w/d)

FERCHAU GmbH Niederlassung Potsdam

Berlin, Berlin, Deutschland
Published Sep 15, 2025
Full-time
No information

Job Summary

As a Senior IT Service Technician, you will be instrumental in operating and maintaining standard software and its underlying IT/telecommunications infrastructure. Your daily tasks will involve independently analyzing and resolving IT/telecommunications disruptions, performing hardware and software maintenance and updates, and managing the installation and commissioning of client hardware and software. You will also contribute to IT/telecommunications infrastructure migration projects, optimize processes, and ensure meticulous technical documentation. This role offers the opportunity to work with cutting-edge technologies, enhance digitalization, and contribute to significant projects for leading IT solution providers, all while benefiting from a stable, modern work environment with opportunities for professional growth and work-life balance.

Required Skills

Education

Certified IT Specialist (Fachinformatiker) or equivalent experience. Ideally certified in IT Service Management.

Experience

  • Professional experience in a technical service environment or several years of professional experience in the IT field
  • Practical experience in planning/designing and providing services related to telecommunications (VOIP)
  • In-depth knowledge of MS-Office and ITSM ticketing systems
  • Good knowledge of CCNP - Network Professional Routing/Switching with Cisco solutions
  • Knowledge of current network models (LAN switches, data center switches, firewall, WLAN)

Languages

German (Fluent)

Additional

  • Not specified