IT Service Manager | IT Service-Manager (m/w/d)

Job Summary

Join FERCHAU's team as an IT Service Manager, where you will play a crucial role in elevating technology solutions for diverse clients. Your day-to-day responsibilities will involve building and enhancing IT service management to ensure SLA compliance, coordinating incident and problem resolution, and monitoring performance metrics. You'll also be instrumental in implementing service and process improvement systems and acting as a key point of contact for stakeholders. This role is ideal for a professional with a background in IT or business informatics, strong service management experience, and a solid understanding of agile methodologies and IT management frameworks. You'll contribute to exciting projects, enjoy an unlimited contract, and benefit from professional development opportunities.