IT Support Specialist | IT Support (m/w/d)

Job Summary

This role focuses on providing essential 1st and 2nd level remote and on-site IT support within a Windows 11 environment. The specialist will be responsible for troubleshooting, prioritizing, classifying, and documenting IT issues in a ticketing system, as well as performing initial problem analysis and resolution. Key tasks also include setting up and dismantling hardware, assisting with IT-related office relocations, and contributing to ongoing projects and process optimization. The ideal candidate will have a completed IT-related education, significant experience in IT support, and strong knowledge of Windows, Android, iOS, and MS 365. This position offers an attractive opportunity to join one of Germany's leading IT service providers, known for its extensive client base and commitment to employee development.