IT Support Specialist | IT Support (m/w/d)

Job Summary

This role involves providing comprehensive 1st Level IT support to end-users, specifically for a major client like Deutsche Bank. The specialist will handle customer inquiries, manage loaner devices, and troubleshoot issues related to Windows notebooks, MacBooks, iPhones, and iPads. A key aspect of the role is providing technical advice in both German and English, administering operating systems, IP telephony, and VPNs, and meticulously documenting all requests and tickets. This position offers a stable work environment within a leading European IT service provider, promising excellent career opportunities and a chance for permanent employment with the client, making it an attractive opportunity for a customer-focused IT professional.