IT Service Desk Specialist | IT Servicedesk (m/w/d)

Job Summary

This role is for an IT Service Desk Specialist who will be the first point of contact for users experiencing IT-related issues. Day-to-day responsibilities include identifying and verifying disruptions, resolving problems via remote access to customer systems, classifying and prioritizing support requests within a ticketing system, and escalating complex issues to specialized departments. The role also involves maintaining and updating content in the knowledge database. This position is attractive due to its full-time, permanent contract with a leading IT service provider in Germany, offering competitive compensation, comprehensive benefits, and opportunities for professional development.