IT Specialist for 1st-Level Support / IT Helpdesk | Fachinformatiker (m/w/d)

Job Summary

This role offers an exciting opportunity for a service-oriented IT professional to join the IT Center at the University of Cologne, one of Europe's largest universities. The successful candidate will be the first point of contact for students and staff, handling IT inquiries, providing technical first-level support, and managing the IT helpdesk. Key responsibilities include receiving and documenting support requests, assisting with account usage, troubleshooting IT services, and maintaining course rooms. This position is ideal for someone passionate about IT, customer service, and working in a dynamic university environment, offering flexible working hours and professional development opportunities.