User Help Desk Specialist | Mitarbeiter User Help Desk (m/w/d)

Job Summary

This role involves providing essential first-level IT support to users, primarily through telephone, for a leading IT solutions provider. The specialist will be responsible for receiving and logging IT incidents, creating detailed ticket descriptions without prioritization, and escalating complex issues to higher-level support teams. Additionally, the role includes managing customer inquiries, providing status updates, and communicating resolutions back to users. This position offers long-term career stability, comprehensive benefits, and continuous professional development opportunities through the company's in-house academy, making it an attractive option for those looking to advance their career in IT support.