IT Service Process Manager (ITIL) | Prozessmanager im IT-Service nach ITIL (m/w/d)

Job Summary

This role involves taking charge of the Release Management process, established according to ITIL standards. The successful candidate will be instrumental in the continuous improvement of IT services, support processes, rollouts, and associated tools. A key responsibility will be reporting on metric-based quality management and generating target-group-specific reports. This position is ideal for a professional with a background in computer science or business informatics, possessing significant experience in process definition, documentation, and implementation. The role offers the chance to work on exciting projects for leading clients, contributing to technological advancement within a supportive and modern work environment that prioritizes work-life balance and professional development.