IT Operations Manager | IT Operations Manager (m/w/d)

FERCHAU GmbH Niederlassung Bielefeld

Bielefeld, Nordrhein-Westfalen, Deutschland
Published Sep 12, 2025
Full-time
No information

Job Summary

As an IT Operations Manager, you will be instrumental in identifying, specifying, and implementing requirements for IT Service Management. A key part of your role will involve enhancing customer satisfaction by identifying and implementing improvement measures, collaborating closely with various service providers and suppliers. You will also be responsible for coordinating and steering projects within Managed Services, alongside thorough documentation and technical follow-ups. This role is ideal for a professional with a strong background in IT, project management, and a passion for leveraging technology to drive innovation. The position offers an unlimited employment contract, diverse training programs, and the flexibility of mobile working, making it an attractive opportunity for career growth.

Required Skills

Education

Completed degree in Computer Science, certified IT Specialist, or comparable qualification; ITIL-Foundation (V3 or higher) certification or further Service Management certifications

Experience

  • Professional and leadership experience in IT environment
  • Experience in IT project management
  • Experience in implementing Managed Service processes
  • Experience in conducting IT projects

Languages

Not specified

Additional

  • Not specified