Service Desk Specialist | Service Desk (m/w/d)

Job Summary

This role offers an exciting opportunity to kickstart or advance an IT career by joining a dynamic team at FERCHAU Rosenheim, working on innovative projects for a renowned company in Tittmoning. As a Service Desk Specialist, you will be the first point of contact for user inquiries and issues, providing first-level support via phone, email, and monitoring systems. Your daily tasks will involve incident management, ticket system utilization, basic troubleshooting, and ensuring adherence to service level agreements. Additionally, you'll contribute to second-level support by installing software and managing user accounts. This position is ideal for someone with an IT background, strong Microsoft OS and Office skills, and a service-oriented mindset, looking for a long-term, stable role with opportunities for professional development.