1st Level IT Support Specialist | 1st Level Supporter (m/w/d)

Job Summary

This role is for an enthusiastic 1st Level IT Support Specialist who will serve as the primary point of contact for all IT-related inquiries. Day-to-day responsibilities include providing swift support for IT questions, resolving software and hardware issues, creating and documenting support tickets, and escalating complex problems to the 2nd Level Support team. The ideal candidate will possess a strong technical understanding, excellent communication skills, and a customer-focused approach. This position offers a dynamic work environment, opportunities for professional development, and a chance to be part of a motivated team, making it an attractive entry point into IT support.