Service Desk Agent Technical Service | Mitarbeiter (w/m/d) im Service Desk Technischer Service in Vollzeit

Job Summary

This full-time, permanent position involves providing first-level technical support and consultation to customers within the public sector. The successful candidate will be responsible for receiving and analyzing customer inquiries related to technical and IT-specific issues, offering solutions, and ensuring high customer satisfaction. A key aspect of the role is contributing to process optimization to enhance service delivery. This is an excellent opportunity for an IT professional with strong technical understanding and EDV knowledge to join a large, stable IT service provider, benefit from flexible working models, and engage in continuous professional development.