IT Support Specialist (User Support) | IT Mitarbeiter (all genders) Anwendersupport (hybrides Arbeitsmodell)

Job Summary

This role is perfect for an IT Support Specialist who thrives on helping others and resolving technical issues. Day-to-day, you'll be the first point of contact for software and hardware problems, skillfully troubleshooting and resolving issues via remote access. You'll prioritize, classify, and document incidents in a ticketing system, escalating complex cases to higher support tiers when necessary. A key part of the role involves managing and monitoring tickets to ensure service level agreements are met, and contributing to the knowledge base. This position offers a secure, permanent contract with a generous hybrid work model, focusing on work-life balance and professional development, making it an attractive opportunity for a service-oriented IT professional.