Executive Summary
This paper synthesizes current research on the role and composition of cover letters in the contemporary job application process, particularly focusing on the evolving landscape influenced by Artificial Intelligence (AI) in recruitment circa 2025. Despite technological advancements and the proliferation of Applicant Tracking Systems (ATS) and AI screening tools 9, 22, the cover letter remains a critical component, serving as an initial writing sample 2 and a unique platform for candidate differentiation 26. Effective cover letters must now navigate a dual audience: automated systems prioritizing keywords and structure 1, 22, and human reviewers seeking personalization, relevant qualifications, and demonstrated company knowledge 1, 17. Research indicates significant variations in expectations across industries 7, 8, 10 and highlights hiring manager preference for tailored content over generic templates 17. Linguistic features hold predictive potential for application success, though the relationship is complex 22. Strategies for addressing career transitions or gaps are also crucial 20. Ultimately, crafting an "AI-proof" cover letter involves a strategic blend of technical optimization for ATS/AI 1 and compelling, authentic communication aimed at human decision-makers 11, 13, ensuring the document remains a valuable tool for securing interviews in an increasingly automated hiring environment.
Introduction
The process of seeking employment is a dynamic interplay of candidate presentation and employer evaluation, a landscape continually reshaped by technological innovation and evolving professional norms. Within this context, the cover letter persists as a significant, albeit sometimes debated, element of the job application package 1, 22. Traditionally viewed as a formal introduction and a space to elaborate on resume points, the cover letter in 2025 functions within a complex ecosystem increasingly mediated by technology 9. It often represents the very first piece of original writing an employer encounters from a potential hire, underscoring the need for meticulous crafting and error-free presentation 2. Its enduring relevance stems from its unique capacity to convey personality, motivation, and specific suitability in ways a structured resume cannot fully capture 26.
However, the contemporary cover letter faces a dual challenge. It must not only resonate with human hiring managers and recruitment teams but also successfully pass through the digital filters of Applicant Tracking Systems (ATS) and AI-driven screening tools that now dominate initial application sorting 22, 9. This technological layer introduces new considerations, demanding an understanding of how algorithms evaluate content alongside traditional persuasive writing techniques 11. The rise of generative AI tools further complicates the landscape, offering assistance in drafting but also raising questions about authenticity and academic integrity in related contexts 12, 5, 21.
This paper synthesizes research findings to provide a comprehensive overview of effective cover letter strategies in the current environment. It examines the fundamental components of compelling cover letters, explores the impact of AI screening technologies, analyzes variations in expectations across different industries, discusses hiring manager preferences, investigates the predictive power of linguistic features, and offers guidance on addressing career complexities. By integrating insights from studies on recruitment practices, communication strategies, and technological impacts [e.g., 1, 7, 9, 14, 17, 20, 22], this synthesis aims to equip job seekers with evidence-based approaches for creating cover letters that effectively navigate both automated systems and human scrutiny, thereby maximizing their chances of securing interviews and advancing their careers in 2025 and beyond.
Background and Context: The Shifting Purpose of the Cover Letter
The cover letter has long served as a bridge between the standardized information presented in a resume or curriculum vitae (CV) and the specific requirements and culture of a target organization. Historically, its primary functions were to formally introduce the applicant, express interest in a specific role, highlight key qualifications, and provide a narrative context for the accompanying resume [cf. 4, 24]. It was fundamentally a document designed for human consumption, relying on persuasive rhetoric and professional tone to make a positive first impression 13.
The advent and widespread adoption of digital application processes, however, fundamentally altered this dynamic. The introduction of Applicant Tracking Systems (ATS) marked a significant shift. These systems were initially designed to manage high volumes of applications by parsing documents for specific keywords, skills, and qualifications outlined in the job description 22. Consequently, cover letters, like resumes, needed to be optimized for machine readability, emphasizing the inclusion of relevant terminology to pass this initial digital gatekeeping stage 1. Failure to align with ATS parameters could result in a perfectly qualified candidate's application being filtered out before ever reaching human eyes 22.
More recently, the integration of Artificial Intelligence (AI) has added another layer of complexity to the recruitment landscape 9. AI screening tools go beyond simple keyword matching, potentially analyzing language patterns, assessing sentiment, and even attempting to predict candidate success based on textual data 14, 22. While AI offers potential efficiencies in processing vast numbers of applications, its use is not without challenges and concerns, including potential biases, the difficulty in evaluating nuanced human qualities, and ongoing debates about the appropriate role of automation versus human judgment in hiring decisions 9, 11, 12. Some educational institutions, for instance, have reacted swiftly to the rise of generative AI, with responses ranging from outright bans to cautious exploration of potential benefits, reflecting broader societal grappling with these technologies 12, 5. Research into student perceptions highlights both the perceived advantages, such as simplifying tasks like referencing 11, and the significant concerns regarding academic integrity when using AI for writing assignments 1, 12.
This technological evolution means the modern cover letter must perform a delicate balancing act. It retains its traditional purpose of persuading a human reader 13, 17 but must simultaneously satisfy the technical requirements of automated systems 22. Understanding this dual audience – the algorithm and the hiring manager – is paramount for crafting effective application materials in the current job market 1, 9, 11. The strategies that lead to success are therefore increasingly multifaceted, requiring attention to keywords and formatting for the machine, alongside compelling narrative and personalization for the human reviewer 10, 17, 22.
Thematic Section 1: Foundational Principles of Effective Cover Letter Composition
Despite the technological shifts, the core principles underpinning effective cover letter writing remain crucial. These principles focus on clarity, relevance, professionalism, and persuasive communication, aimed primarily at capturing the attention and interest of the human reader, while also laying a foundation that is compatible with automated screening.
Engaging the Reader and Demonstrating Fit
The opening of a cover letter is critical. Experts emphasize the need to "hook" the employer in the first paragraph 2. This involves more than simply stating the position sought; it requires demonstrating immediate relevance and genuine interest. Showing that you have researched the specific job and organization is paramount 1, 2. This initial engagement sets the tone and encourages the reader to invest time in learning more about the candidate 2.
Central to the cover letter's purpose is making it easy for the audience to understand who the applicant is and what they offer 1. This involves clearly highlighting relevant qualifications, but strategically "slanted" towards the specific career path or position being pursued 1. Instead of merely listing skills, the cover letter should spotlight the most relevant achievements, providing context and demonstrating impact 1. Crucially, it must articulate not only why the candidate wants the job but also why they want to work for this particular company 1. This requires conveying an understanding of the company's mission, values, or recent work, and explicitly stating the value the candidate believes they can bring to the organization 1. This demonstration of specific interest and potential contribution is a key differentiator 1, 13.
Structure, Presentation, and Professionalism
The presentation of the cover letter significantly influences its reception by both human readers and potentially by parsing software. Professional resume writers consistently stress the importance of a "nice presentation" 1, cf. 24. This typically involves using a unique yet professional format that is clean, well-organized, and easy to read 1. While ATS compatibility often favors simpler formats, the visual appeal to a human reader should not be underestimated.
Meticulous proofreading is non-negotiable 1. A cover letter serves as the first writing sample an employer sees, making it essential that every word contributes positively and the final version is polished and completely error-free 2. Grammatical errors, typos, or awkward phrasing can undermine credibility and suggest a lack of attention to detail – qualities unlikely to be desired in any role.
Conciseness is another frequently cited virtue 1. While certain contexts, like academia, may allow for longer letters 7, 10, the general advice is to keep the cover letter relatively short and focused, typically aiming for a single page. Every sentence should serve a purpose, contributing to the overall argument for the candidate's suitability.
Finally, an effective cover letter should conclude with a clear call to action, typically expressing enthusiasm for the opportunity and explicitly asking for an interview or indicating the next steps the candidate intends to take 1. This demonstrates proactivity and confidence. Some suggest viewing the cover letter creation process itself as a structured exercise, using prompts for pre-planning, composing, and editing to ensure all essential elements are covered systematically 1. Adhering to these foundational principles creates a strong base upon which more nuanced strategies, such as technological optimization and contextual tailoring, can be built.
Thematic Section 2: Navigating the Human-Technology Interface in Recruitment
The contemporary job application process necessitates a sophisticated understanding of how cover letters are evaluated by both human reviewers and automated systems. The increasing prevalence of AI and ATS in recruitment requires strategies that cater to both, optimizing content for machine readability while retaining the persuasive power needed to engage human decision-makers.
Understanding AI and ATS Evaluation
Applicant Tracking Systems (ATS) primarily function by parsing application documents, including cover letters, for keywords and phrases that match the requirements listed in the job description 22. Therefore, incorporating specific terminology directly from the job posting is a critical strategy for ensuring a cover letter passes this initial screening stage 1. Research suggests that the presence of these keywords is a significant factor in whether an application progresses 1, 22.
AI screening tools represent a more advanced form of automated evaluation 9. These systems may attempt to go beyond keyword matching to assess the quality of writing, the relevance of experience described, and potentially even inferred personality traits or cultural fit, based on linguistic analysis 14, 22. Studies are actively investigating which aspects of a candidate's portfolio and background are deemed important by these AI tools 14. However, the exact algorithms and criteria used by specific AI systems are often proprietary and can vary widely, making precise optimization challenging.
The use of AI in recruitment is part of a broader trend of AI tools designed to provide support across various fields 9. While these tools can offer benefits, such as processing speed and data analysis capabilities, their application in hiring carries potential risks 9. Concerns include algorithmic bias, the potential for overlooking unconventional candidates, and the ethical implications of automating decisions with significant human impact [cf. 12]. Research exploring student use of generative AI highlights both the potential utility, such as simplifying referencing 11, and the significant concerns around academic integrity and the appropriate use of such tools 1, 12. This mirrors the tension in recruitment: leveraging AI for efficiency while ensuring fairness and effectiveness.
Balancing Optimization with Authenticity
A key challenge is to optimize the cover letter for automated systems without sacrificing the authenticity and readability required to impress a human reviewer. While keyword integration is necessary for ATS compatibility 1, simply "stuffing" the cover letter with keywords is counterproductive 10. This practice can make the text sound unnatural and repetitive to a human reader, potentially creating a negative impression 10.
The most effective approach involves strategically weaving keywords and relevant phrases into a well-written, coherent narrative. The language should remain natural and professional, clearly articulating the candidate's qualifications and experiences in their own voice. Furthermore, AI tools, while advancing, still struggle with understanding nuance, context, and subtle aspects of human communication 11. Elements like genuine enthusiasm, a clear understanding of the company culture, and a compelling personal story are often better assessed by human reviewers.
Therefore, researchers emphasize the importance of critical evaluation and human judgment, suggesting that AI tools are best used strategically for specific tasks like paraphrasing assistance, grammar checking, or citation management (in academic contexts), rather than as complete replacements for human authorship and evaluation 11. In the recruitment context, this implies that while AI can assist in initial filtering, the final decision-making process often relies heavily on human assessment of the candidate's overall fit and potential 11, 17. Crafting a cover letter that successfully navigates this human-technology interface requires a dual focus: ensuring technical compliance for the machines while delivering persuasive, personalized content for the people making the hiring decisions 22.
Thematic Section 3: Tailoring and Personalization: Addressing Diverse Contexts
A one-size-fits-all approach to cover letter writing is demonstrably ineffective. Research and expert advice consistently underscore the importance of tailoring application materials to the specific context, encompassing industry norms, organizational culture, hiring manager preferences, and the candidate's unique career trajectory.
Industry-Specific Expectations
Different professional fields often have distinct expectations regarding cover letter content, structure, and even length 7, 8. For instance, applications for academic positions, particularly in fields like librarianship, typically require detailed cover letters that meticulously interpret the qualifications listed in the job advertisement and explicitly link the candidate's experiences to each requirement 7. In such contexts, the cover letter serves multiple functions: as an introduction, an initial filter, and a cogent argument for the candidate's scholarly and professional suitability 10. The convention of keeping cover letters to a single page may even be disregarded in some academic or highly specialized fields where detailed exposition is valued 7.
Similarly, when submitting manuscripts to international journals, the cover letter remains a significant document, often being the first item reviewed by the editor-in-chief 3, 18. Authors are advised to use the cover letter to emphasize the manuscript's significance and address any potential concerns proactively 3, 6.
Resource guides developed for specific industries—such as federal government, theater, counseling, education, technical fields, and healthcare—further suggest the necessity of tailored approaches 8, 11, 12. Technical roles might necessitate a focus on specific technical skills and project experiences 8, while healthcare positions often require balancing the demonstration of clinical competencies with interpersonal skills crucial for patient care 8. Government applications may involve adhering to specific formatting protocols and addressing selection criteria in a prescribed manner 8. Creative fields might allow for more expressive or visually unique formats, though professionalism remains key 7. Understanding these industry-specific nuances is crucial for crafting a cover letter that resonates with reviewers in a particular field 1, 8.
The Power of Personalization and Understanding Hiring Preferences
Beyond industry norms, personalization is a critical factor in cover letter effectiveness. Research consistently indicates that hiring managers strongly prefer personalized cover letters over generic, standardized templates 17. A customized approach demonstrates genuine interest and effort on the part of the applicant. When candidates effectively tailor their approach, hiring managers report being more willing to consider them, even for positions where the candidate might not initially seem a perfect fit on paper 17.
Understanding what hiring managers value is also essential. A survey of human services hiring managers, for example, revealed that a majority prioritized interpersonal skills above other factors, including academic credentials, which were considered secondary 14. This highlights the importance of using the cover letter to showcase soft skills like communication, teamwork, and empathy, alongside technical qualifications. Interestingly, this study also found some differences in hiring preferences based on the race/ethnicity of the hiring administrator and the type of agency (e.g., public vs. private), suggesting that researching the specific organization and its potential leadership can provide valuable context for tailoring the application 14. Other research focusing on the hospitality industry also explores the perceptions and preferences of hiring managers, reinforcing the need to understand audience expectations 23. The cover letter provides a unique opportunity to speak directly to the decision-maker, aiming to convince them to give the application serious consideration 13.
However, the impact of a cover letter can be context-dependent. One intriguing study found that in certain survey research contexts, adding a cover letter actually reduced the response rate, with this negative effect being more pronounced in some countries than others 16. While job applications differ significantly from survey participation, this finding serves as a reminder that the perceived value and impact of a cover letter are not universal and can be influenced by cultural norms and the specific communication context 16.
Addressing Career Transitions and Gaps
Cover letters play a particularly important role for candidates navigating career transitions or explaining employment gaps. Effectively addressing these situations requires careful consideration and strategic framing 20. Researchers, drawing on extensive professional experience, identify two main types of career transitions: normative transitions (e.g., position changes, promotions, returning to education) and cataclysmic transitions resulting from disruptive events (e.g., dismissal, company bankruptcy, mergers) 20. Both types significantly influence an individual's career trajectory, beliefs, and perspectives 20.
When discussing such transitions or gaps in a cover letter, the goal is to present them coherently and positively, focusing on skills gained, lessons learned, or renewed focus 20. Shifting the pedagogical approach to teaching resume and cover letter writing away from rigid formatting checklists towards understanding job applications as "workplace genre ecologies" can be beneficial 19, 25. This perspective encourages a deeper understanding of how these documents function within the broader context of professional communication and workplace expectations 19, 25. For candidates with non-linear career paths, this approach helps focus the narrative on transferable skills, adaptability, and overall professional competence, rather than solely on chronological employment history 19. The cover letter becomes a crucial tool for framing these experiences constructively and demonstrating resilience and continued professional value 20.
Thematic Section 4: Linguistic and Psychological Dimensions of Application Success
Beyond content and structure, the specific language used in a cover letter can subtly influence its reception and potentially predict application outcomes. Research exploring the linguistic features of application documents sheds light on these more nuanced aspects of crafting persuasive and successful cover letters.
Linguistic Predictors of Success
Studies have investigated whether specific linguistic characteristics within cover letters and CVs correlate with application success, defined typically as receiving a job offer 22. One significant study analyzed a large corpus of application documents (581 cover letters, CVs, and complete applications) and found that both the cover letter and the CV contained information predictive of success 22. This finding is noteworthy because, while CVs often follow standardized formats, cover letters offer more freedom for linguistic variation, suggesting that the candidate's writing style and word choices in this document carry weight 22.
The researchers hypothesized that successful candidates (those receiving offers) might use language that is more categorical (assertive, clear statements), complex (sophisticated vocabulary and sentence structure), and less self-centered (focusing on contribution to the organization rather than solely personal needs) 22. Conversely, they expected rejected applications to potentially feature a more dynamic style (perhaps more emotional or less formal), be linguistically simpler, and focus more on everyday concerns or personal narrative 22.
However, the study found that existing linguistic models (like Linguistic Inquiry and Word Count - LIWC) could only partially confirm these hypotheses 22. The relationship between specific linguistic features and application success proved to be complex and not fully captured by current analytical frameworks 22. This suggests that while language clearly matters, predicting success based solely on quantifiable linguistic markers is challenging. Factors like the quality of the content itself, the alignment of qualifications with the role, and the subjective interpretation of the human reviewer remain critically important.
The Role of Authenticity and Persuasion
The complexity highlighted by linguistic analysis underscores the importance of striking a balance between professionalism, personalization, and authenticity 26. While strategic language use is relevant, attempting to manipulate linguistic features artificially could backfire if it results in a cover letter that feels insincere or overly crafted. Authenticity, or the sense that the cover letter reflects the genuine voice and personality of the candidate, can be a powerful factor in building rapport with a human reader [cf. 26].
Ultimately, the cover letter is an exercise in persuasion 13. Its goal is to convince the reader – whether initially an algorithm or ultimately a human – that the applicant deserves serious consideration 13. This involves not just presenting qualifications but doing so in a way that is compelling, credible, and tailored to the audience's needs and expectations. The language chosen, the tone adopted, and the narrative constructed all contribute to this persuasive effort. While linguistic research continues to evolve 22, the fundamental principles of clear, confident, and audience-aware communication remain central to crafting a cover letter that achieves its objective.
Practical Implications: Crafting Effective Cover Letters in 2025
The synthesized research offers clear, actionable guidance for job seekers aiming to create effective cover letters in the current technologically influenced recruitment environment. Success hinges on a multi-faceted strategy that addresses both automated screening systems and human reviewers.
- Master the Dual Audience Approach: Recognize that your cover letter must first pass automated filters (ATS/AI) before impressing a human. This requires a blend of technical optimization and persuasive human-centric writing 22, 9, 11.
- Strategic Keyword Integration: Carefully analyze the job description and incorporate relevant keywords and phrases naturally throughout your cover letter 1. This is crucial for ATS compatibility 22. However, avoid unnatural "keyword stuffing," which can alienate human readers 10. Focus on using the precise terminology for skills, qualifications, and responsibilities mentioned in the posting.
- Prioritize Personalization and Research: Generic cover letters are significantly less effective 17. Demonstrate genuine interest by explicitly mentioning the company and the specific role 1. Show you've done your research by referencing company values, recent projects, or specific challenges mentioned in the job description, and explain how your skills align and how you can provide value 1. Tailor the content and tone to reflect industry norms 7, 8, 10.
- Highlight Relevant Achievements, Not Just Duties: Go beyond listing responsibilities. Use the cover letter to spotlight your most significant and relevant accomplishments, quantifying them whenever possible 1. Frame these achievements in terms of the value you brought to previous employers and the potential value you offer the target organization 1, 13.
- Ensure Flawless Presentation and Professionalism: Your cover letter is a direct reflection of your communication skills and attention to detail 2. Use a clean, professional format that is easy to read both on screen and potentially by parsing software 1. Proofread meticulously multiple times to eliminate all errors in grammar, spelling, and punctuation 1, 2. Consider asking someone else to review it.
- Be Clear, Concise, and Confident: While tailoring is key, maintain clarity and conciseness 1. Ensure your main points are easily identifiable. Use confident and positive language. Conclude assertively by expressing your enthusiasm and clearly stating your desired next step, typically requesting an interview 1.
- Strategically Address Career Complexities: If you have career transitions or employment gaps, use the cover letter to frame these experiences positively 20. Focus on transferable skills, learning experiences, and your continued commitment to your professional field, adopting a narrative approach that emphasizes growth and resilience 19, 20, 25.
- Leverage Technology Wisely: While AI writing tools can assist with brainstorming, grammar checks, or suggesting alternative phrasing 11, rely on them as aids, not replacements. Ensure the final product reflects your authentic voice and experiences. Over-reliance on AI might lead to generic text that lacks the personalization hiring managers seek 17. Critical evaluation of AI-generated content is essential 11.
By implementing these evidence-based strategies, job seekers can create cover letters that are not only "AI-proof" in the sense of navigating automated systems but also compelling and persuasive to the human decision-makers who ultimately determine interview selection 22, 26.
Future Directions
The landscape of recruitment and job application practices is in constant flux, driven largely by rapid advancements in technology, particularly AI. As we look beyond 2025, several trends and areas for future research emerge concerning the role and effectiveness of cover letters.
- Evolution of AI in Recruitment: AI tools used in recruitment are expected to become more sophisticated 9, 11. Future systems may move beyond keyword matching and basic linguistic analysis to incorporate more complex assessments of skills, potential, personality, and cultural fit, potentially analyzing video interviews or other data points alongside written materials. Continued research will be needed to understand the capabilities, limitations, and ethical implications of these evolving AI systems 12, including rigorous investigation into algorithmic bias and the development of fair and transparent evaluation methods.
- The Changing Nature of the Cover Letter: The traditional cover letter format might evolve or even be partially supplanted by other forms of candidate expression. Video introductions, online portfolios, or interactive application components could become more common, potentially diminishing the centrality of the written cover letter in some fields. Research should track these trends and evaluate the effectiveness of different application modalities across various industries and roles.
- Deepening Understanding of Linguistic Impact: While current research indicates language matters 22, the precise relationship between linguistic features and hiring outcomes requires further investigation. Future studies could employ more advanced natural language processing techniques, larger datasets, and qualitative analysis to gain a more nuanced understanding of how specific writing styles, tones, and rhetorical strategies influence reviewer perception and decision-making, potentially controlling for candidate qualification levels.
- Cross-Cultural Variations: While some research touches on international differences 16, more investigation is needed into how cover letter expectations and effectiveness vary across different cultural contexts. Globalization necessitates a better understanding of these nuances for both international job seekers and multinational organizations.
- Impact of Generative AI on Application Authenticity: The increasing accessibility and capability of generative AI tools 1, 11, 12 raise significant questions about the authenticity of application materials. Future research should explore how hiring managers perceive and evaluate applications potentially drafted with AI assistance and whether new methods for verifying authorship or assessing genuine candidate communication skills will emerge. Investigating the effectiveness of cover letters generated by AI versus those written solely by humans would also be valuable.
- Long-Term Effectiveness Studies: Most research focuses on the initial screening or interview offer stage 22. Longitudinal studies tracking the correlation between cover letter characteristics (and other application components) and eventual job performance, retention, and career progression would provide valuable insights into the true predictive validity of these documents.
Addressing these areas will provide a clearer picture of how job seekers can best navigate the application process and how organizations can optimize their recruitment strategies for fairness and effectiveness in an increasingly complex, technology-mediated world. Staying informed about ongoing research and adapting strategies accordingly will remain crucial for all stakeholders in the job market 10, 22.
Conclusion
In the dynamic job market of 2025, the cover letter endures as a critical instrument in a candidate's application toolkit, albeit one whose function and optimal form have been significantly reshaped by technological advancements 1, 9, 22. This synthesis of research underscores that crafting an effective cover letter requires a sophisticated, balanced approach. It must satisfy the technical requirements of Applicant Tracking Systems and AI screening tools through strategic keyword integration and appropriate formatting 1, 22, while simultaneously engaging and persuading human reviewers through personalization, clarity, and compelling articulation of value 2, 13, 17.
The evidence strongly refutes the notion of a single "perfect" template, highlighting instead the critical importance of tailoring content to specific industry norms 7, 8, 10, organizational contexts, and the preferences of hiring managers, who consistently favor customized applications over generic ones 17. Furthermore, the cover letter provides an invaluable space for candidates to contextualize their experiences, showcase relevant achievements 1, demonstrate genuine interest 1, address career transitions or gaps constructively 20, and convey personality and soft skills often prioritized by employers 14.
While AI continues to play an expanding role in initial screening 9, 11, human judgment remains indispensable in the evaluation process, particularly for assessing nuanced qualities like critical thinking, creativity, and cultural fit 11. The most successful cover letters in this evolving landscape will be those that skillfully bridge the gap between automated processing and human connection 22. They will be documents that are technically compliant yet authentically communicative, demonstrating not only the candidate's qualifications but also their unique value proposition and thoughtful engagement with the prospective role and organization 1, 26.
By diligently applying the evidence-based strategies outlined—emphasizing research, personalization, clarity, error-free presentation, and a keen awareness of both the technological and human dimensions of the hiring process—job seekers can significantly enhance the impact of their cover letters. Doing so increases their visibility in a crowded applicant pool and improves their prospects for securing interviews and ultimately achieving their career aspirations in an increasingly competitive and technologically mediated world 26.
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