Head of Enterprise Service Management | Head of Enterprise Service Management (m/w/d)

Job Summary

This role involves leading and developing an Enterprise Service Management (ESM) team of eight employees, plus trainees and students, at the company's Gummersbach headquarters. The successful candidate will strategically shape and advance the department, its services, and the ESM system, ensuring efficient operations in compliance with internal and external regulations. Key responsibilities include adapting structures, processes, and tasks, as well as taking conceptual ownership for all changes and extensions within the ESM landscape. This position offers an opportunity to drive technological advancement, manage a budget, and contribute to daily operations within an innovative environment, supported by a comprehensive onboarding and development program, flexible working hours, and modern tools.