1st Level IT Supporter | 1st Level Supporter (m/w/d)

Job Summary

As a 1st Level IT Supporter, you will be the initial point of contact for all IT-related inquiries, providing essential technical assistance to both customers and internal teams. Your daily tasks will involve promptly addressing IT questions, resolving software and hardware issues, and meticulously documenting all support tickets. You will also be responsible for escalating more complex problems to the 2nd Level Support, ensuring efficient resolution for all users. This role offers a dynamic work environment with opportunities for professional development, modern IT equipment, and flexible working hours, making it an attractive entry point into the IT support field for a motivated and solution-oriented individual.