IT Service Desk Agent | IT Service Desk Agent (m/w/d)

Job Summary

As an IT Service Desk Agent, you will be a crucial part of a modern IT service team, providing technical remote support within a Windows environment. Your day-to-day responsibilities will include actively optimizing IT Service Desk processes, expertly handling customer inquiries via phone, email, and ticketing systems, and ensuring high service levels. You will also manage collaboration with external service providers. This role is ideal for someone with a strong understanding of customer needs and a background in IT, offering the chance to gain valuable professional experience and potentially transition into a permanent position with an attractive, above-standard remuneration package. If you're looking for a supportive environment that values feedback and offers opportunities for professional growth, this position in Frankfurt am Main could be an excellent fit.