IT Service Desk Specialist | IT Servicedesk (m/w/d)

Job Summary

This role involves coordinating and contributing to a dynamic Service Desk team, ensuring stable, service-oriented, and customer-friendly 1st-level support. The specialist will be responsible for structuring team processes and workflows, fostering the professional development of Service Desk colleagues, and engaging directly with customers while coordinating with other delivery units. This position is attractive due to its focus on customer satisfaction, opportunities for professional growth within a leading IT service provider, and a supportive team environment. The ideal candidate will possess a strong background in end-user support, particularly 1st-level, and expertise in MS Office tools and ticketing systems.