IT Service Operations Specialist (Communications Technology) | 11-126-2025 Spezialist*in IT Service Operations (ITK) (m/w/div)

Job Summary

This role involves providing expert advice and support to senior management and specialists within the IT department, focusing on communications technologies. Day-to-day, you'll conduct technical analyses, develop high-level and detailed concepts, and create reports and plans, including the analysis of key performance indicators. A core responsibility is optimizing and automating operational processes, ensuring the service provider's operational readiness, and maintaining the quality of 2nd/3rd level support. You will also manage complex problem and incident resolution for highly intricate system environments. This position is attractive for professionals seeking to contribute to the strategic direction and development of modern communication technologies within a complex IT landscape.